Contact Us

Wholesale

How to Order

  1. Internet Orders
  2. Email Orders
  3. FAX Orders
  4. Telephone Orders
  5. Hours of Operation
  6. Shipping & Delivery
  7. Payment
  8. Exchanges
  9. Inventory


Internet Orders
www.kurumibutton.com
We welcome orders placed online anytime! The best part is we give you 1% points on all your online orders. After ordering, an email confirmation will be sent automatically. If you do not receive this confirmation shortly after ordering, please contact us by email or at 0575-65-5311 to confirm your order. If calling from outside Japan, please dial 81-575-65-5311.

Email Orders
info@kurumibutton.com
We can accept email orders. Please email the details listed below to us and we will email an order confirmation to you. If you do not receive this confirmation within 2 business days, there is a possibility that we did not receive your email. Please call us at 0575-65-5311.
  • Name
  • Billing address
  • Telephone
  • Email Address
  • Product name(s)
  • Quantity
  • Desired arrival date & time
  • Shipping Address (if different from billing address)
  • Payment

    Fax Orders
    FAX: 0575-67-9210
    We can accept FAX orders. Please fax the details listed below to us and we will fax an order confirmation to you. If you do not receive this confirmation within 2 business days, there is a possibility that we did not receive your fax. Please call us at 0575-65-5311.
    • Name
    • Billing address
    • Telephone
    • Email Address
    • Product name(s)
    • Quantity
    • Desired arrival date & time
    • Shipping Address (if different from billing address)
    • Payment

    Telephone Orders
    Telephone: 0575-65-5311 If calling from outside Japan, please dial 81-575-65-5311.
    We can accept telephone orders weekdays 9:30am - 5pm JST. Please make a note of the products and quantities you'd like to order. If you're paying by bank transfer, your order will be shipped once we've confirmed payment.

    Hours of Operation
    • Order online 365 days a year 24 hours a day.
    • Regular business hours are weekdays 9:30am - 5:00pm JST excluding holidays.
    • Feel free to email us anytime, but please note that we only reply to emails during business hours.

    Shipping & Delivery

    We ship orders to Canada, Australia, New Zealand, and internationally by Express Mail Service (EMS), the rates are reasonable and depend on the order weight, size, and delivery address. EMS shipments are trackable. The shipping cost is calculated during checkout. Please note: that we do not add tax, but there may be customs fees levied when your order arrives that you are responsible for paying.

    For customers in Japan, we ship via Sagawa Express and Seino Express. However, Japan Post may be used in some areas only. Shipping is free for orders of 3,000 yen or more (excluding tax), and 600 yen for all other orders nationwide excluding tax. (Excluding Okinawa and remote islands) Hokkaido shipping costs 1,000 yen excluding tax, and 1,700 yen excluding tax for Okinawa and remote islands.     		Shipping Companies

    Once we've confirmed payment, orders are normally delivered within 2-14 days. (*depending on inventory status)

    *Orders placed after 2pm (GMT+9) are normally processed the following day.
    *We usually confirm payments at 2pm (GMT+9), therefore if your payment is transferred after this time, we will confirm it the following business day.

    Payment
    1. Bank Transfer
    Ogaki Kyoritsu Ginko Hachiman Branch
    No. 159927
    account name:
    Kabushiki Kaisha Beck
    • Please note that the customer is responsible for transfer fees.
    • If transferring funds from an account that bears a different name than your Kurumibutton.com account, please let us know.
    • Orders are shipped once payment is confirmed. Orders not paid within 7 days are cancelled.
    2. Japan Post Bank Transfer
    code: 12480
    account: 8340511
    name:
    Kabushiki Kaisha Beck
    • Please note that the customer is responsible for transfer fees.
    • If transferring funds from an account that bears a different name than your Kurumibutton.com account, please let us know.
    • Orders are shipped once payment is confirmed. Orders not paid within 7 days are cancelled.
    3. Cash on Delivery (Available only in Japan)
    When your order is delivered the fee described in the table below will be added to your order total.

    Product Price (including tax)Fee
    under 10,000 yen330 yen
    under 30,000 yen440 yen
    under 100,000 yen660 yen
    under 300,000 yen1,100 yen
    • Please note that Kurumibutton.com cannot issue a formal receipt for orders paid by e-collect. The Sagawa Transport e-collect delivery label will act as your formal receipt.
    4. Paypal (Credit Card)
    You will be directed to the PayPal site during checkout where you can either login with your PayPal account or enter your credit card information securely without logging in.

    Orders paid by credit card with a subtotal over 300,000 yen are not eligible for points.
    5. Stripe (Credit Card)
    Kurumibutton.com utilizes the secure credit card gateway Stripe. American Express, Mastercard, and VISA cards are accepted. Stripe allows the option of saving your credit card data at their secure system. Note that if shipping to a new address, you will be required to re-enter your card information.

    Orders paid by credit card with a subtotal over 300,000 yen are not eligible for points.

    Exchanges
    Please check the contents of your order upon arrival. If, by chance, there happens to be a problem with your order, we will get it fixed quickly.
    • For exchanges, returns, and repairs please be sure to contact us by email or telephone so that we are able to rectify the problem as quickly as possible. Please do not send products back to us without first confirming with us.
    • Unused products may be returned within 14 days of the shipment date. Please contact us first. For returns, there is a restocking fee. There may also be a restocking fee for exchanges, we will advise you of any fees when you contact us.
    • If the exchange is due to the customer's circumstance, the customer should pay to ship the product back to us. There may be other fees that the customer will be responsible for such as bank transfer fees.
    • If the exchange is due an error caused by Kurumibutton.com, Kurumibutton.com will pay shipping to have the item returned. We will also instruct you how send the product back.
    • As a general rule, after shipping your order, we cannot cancel it.

    Inventory
    This site shares inventory with other sites. The inventory system usually provides enough time for us to indicate when products are unavailable, however, depending on the timing of your order, shortages may occur.

    If a shortage occurs after you have placed your order.
    For customers who have already paid: We will ship the short item as soon as it's available again.
    For customers who have not yet paid: We will cancel the short item and email you the new total for the order.
    For customers paying by COD: We will cancel the short item and email you the new total for the order.

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