Frequently Asked Questions

Questions About Cover Buttons

1. What kind of fabric is best to use?
2. Do you have button parts without loops (Flat Back) with a hole instead?
3. Is the back of the cover button completely flat, or is it recessed?
4. I want to make hair band cover buttons, can the rubber knot be hidden within the button?
5. Can I use a Glue Dot to attach a hair pin, what if the Glue Dot is larger that the pad on the accessory?
6. Can I use a material like satin or gauze?
7. What is the age limit for cover buttons?
8. Are there tools required for making cover buttons?
9. When I attach the special plastic back to the cover button there is a small gap visible, how can I rectify this?
10. There are buttons parts and button parts for a hand press. Which should I use?
11. The white portion of my cover button tool arrived deformed, what can I do?

Questions About Points

1. Why can I not see my points from previous orders?

Questions About Payment

1. What if my payment is sent by someone other than the account holder?
2. Do you have a institution payment slip for money transfers?
3. Can you include a formal receipt?
4. Can I pay by credit card?

Questions About Ordering

1. Are there any other ways to order besides internet?
2. Why didn't I receive the order confirmation email?
3. Why can't I login?

Questions About Cover Buttons
Q1: What kind of fabric is best to use?
A1: Please see the chart below.

※The staff at KurumiButton.com has tested some common fabrics and made notes below. Please note that this chart is for reference only, actual results may vary depending on the exact material used. We cannot accept returned button parts if your specific fabric does not work.

○ = was possible △ = was difficult × = was not possible

	Material	Size					Comment
		13mm	18mm	22mm	29mm	38mm
Thin	Gauze	○	○	○	○	○	Could see shell though the thin material.
	Cotton	○	○	○	○	○
	Satin	○	○	○	○	○	Easy to slip, use an fabric adhesive.
	Woven	○	○	○	○	○	When complete, the irregularities in the fabric were not as apparent.
	Hemp	○	○	○	○	○
	Rayon	○	○	○	○	○
Thick	Denim	×	×	×	△	△
	Corduroy	×	×	×	△	△
	Flannel	×	×	×	△	△
	Brocade	×	×	△	△	○	Required significant effort to press.
	Crepe	○	○	○	○	○	When complete, the irregularities in the fabric were not as apparent.
	Rinzu	○	○	○	○	○
Others	Leather	×	×	×	×	×
	Fleece	×	×	×	×	△
	Felt	×	×	×	△	○	Required significant effort to press.

Q2: Do you have button parts without loops (Flat Back) with a hole instead?
The loop on the regular back parts can be removed with pliers leaving behind two small holes. The metal is quite soft, so the size of the holes can be increase by using small pointed tool.

Q3: Is the back of the cover button completely flat, or is it recessed?
A3: All sizes are recessed about 2mm or 3mm.


Q4: I want to make hair band cover buttons, can the rubber knot be hidden within the button?
A4: Yes, you can remove the loops from a regular cover button levaing behind two holes. Depending on the size of the elastic, you may need to increase the size of the holes using a pointed tool. Insert the elastic through the holes and knot prior to assembling the cover button.


Q5: Can I use a Glue Dot to attach a hair pin, what if the Glue Dot is larger that the pad on the accessory?
A5: Glue Dots are a double sided adhesvie gel. They do not dry completely by remain sticky. Because they do not dry or harden, there can be some movement when using them to attach magnets, etc. We recommend using 3M adhesive for attaching hair pins. If the Glue Dot diameter is larger than the accessory, you can adjust the size of the Glue Dot by folding the edges inward.

Q6: Can I use a material like satin or gauze?
A6: Some thin materials have a tendency to slip when assembling the cover button. Using an adhesive designed for fabrics could solve this. Be sure to use the adhesive on the back side where the fabric wraps around to avoid staining the fabric.

Q7: What is the age limit for cover buttons?
A7: All parts are not intended for use by children, please keep out of reach.

Q8: Are there tools required for making cover buttons?
A8: Each size cover button requires it's own hand tool, silicon and plastic set. We have kits available that contain all sizes and tools. Other sets may not include the hand tool so please be sure to order it separately.

Q9: When I attach the special plastic back to the cover button there is a small gap visible, how can I rectify this?
A9: This gap will depend on the thickness of the material you are using. Thicker material will have no gap and thin material will have a noticeable gap.

Q10: There are buttons parts and button parts for a hand press. Which should I use?
A10: Regular buttons parts can only be assembled by hand using the small silicon and plastic tools. Button parts for the hand press can only be assembled with the hand press machine. The parts are not interchangeable. In addition, button parts for the press machine all have loops on the back part (which can be removed) and are not recessed, they are completely flat. Whereas the regular button parts have back parts with and without loops and have a recessed back.

Q11: The white portion of my cover button tool arrived deformed, what can I do?
A11: The white portion is made of a soft silicon rubber so that the cover button can be removed easier. This material is prone to distortion but it can usually be fixed by inserting the tool in boiling water for a few minutes.

Questions about Points
Q1: Why can I not see my points from previous orders?
A1: You may have registered for multiple accounts using different email addresses. In this case, we can assist you with removing one account. Please note that points cannot be transferred between accounts.

Questions About Payment
Q1: What if my payment is sent by someone other than the account holder?
A1: Please contact us so that we can confirm your payment quicker. If possible please include your order number in the comment area during the bank transfer.

Q2: Do you have a institution payment slip for money transfers?
A2: Sorry, we do not provide these forms.

Q3: Can you include a formal receipt?
A3: Yes,we can issue a formal receipt.
However, for [cash on delivery] or [credit card on delivery], the delivery slip is the formal receipt and we cannot issue another (the name on the receipt is the addressee on the delivery slip).

Q4: Can I pay by credit card?
A4: Credit card payments are collected by Sagawa Transport when your order is delivered. Please select [Credit Card On Delivery] when checking out.

Questions About Ordering
Q1: Are there any other ways to order besides internet?
A1: Yes, we can also accept telephone, fax, and email orders. We normally FAX or email an order confirmation for all non-internet orders. Please note that points can only be awarded and redeemed for internet orders.

Q2: Why didn't I receive the order confirmation email?
A2: After you've ordered, an email confirmation will be sent from info@kurumibutton.com. Many free email accounts such as Yahoo, and Hotmail may put this email in the junk mail folder. Please be sure to check this folder and add info@kurumibutton.com to your safe list of senders.

Q3: Why can't I login?
A3: Please be sure that you are entering the email address you used when you registered your account. Passwords are case-sensitive. If you've fogotten your password, please click the [Forgotten Password?] link at the top right of the page. Next, enter your email address. A new temporary password will be emailed to you. After you login, you may wish to change the temporary password.